SamratJobs: Dell India Pvt Ltd Recruits Customer care

Looking for Fulltime Employee

Hi,

We are looking for a full time "Content Writer" who can work from 9am to 8pm (with 3hrs in-break).

You need to work from your Home and should have an internet connection.

Required Qualifications:

Good written communication in English.

Well versed with Internet.

Salary:

Initially you will be paid Rs 8000/- per month and it can be increased to Rs 15000/- based on your performance.

Interested candidates do please send your resume along with a 200 word article on "Pros and Cons of using Mobiles" to samrat(at)samrathacks(dot)com.

Thanks,

Samrat

Discription:Responsible for providing voice support for international customers on operational or maintenance of Dell products.

Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.

Job Title Dell India Pvt Ltd Recruits Customer care
Post Details
Posted By Ms Rachna Lalwani
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Job Function Customer care
Company Name Dell
Company Profile About Dell:
$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.
Pioneer of the Direct selling model
Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
One of the world's largest PC Manufacturers.
Dell International Services:
Key driver of the Dell Direct Model
13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.
Desired profile Qualification and Experience Required:Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience);Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)

Fresher can also apply !

Skills:

Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies.
Start Date Not Mentioned
Remuneration
Experience 0 - 3
Reference
Keyword technical support , BPO , call center , international call center , tech , tech support , shift , night shift , service , customer service , care , processing , voice

Apply Email
rachna_lalwani@dell.com