Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Desired Profile Ability to analyze, research, and solve highly technical problems Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies
Experience 0 - 3
Industry Type BPO/ITES /CRM/Transcription
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Remuneration ONLY Local candidates shall apply!
Keywords technical support , bpo , international , tech , shift , night shift , service , customer service , care , processing , voice , customer care , voice , tele sales , sales , calling ; technical support , Computers
Contact Ms.Rachna Lalwani
Dell International Services
Telephone 0124-4579012
Email : rachna_lalwani@dell.com
Looking for Fulltime Employee
Hi,
We are looking for a full time "Content Writer" who can work from 9am to 8pm (with 3hrs in-break).
You need to work from your Home and should have an internet connection.
Required Qualifications:
Good written communication in English.
Well versed with Internet.
Salary:
Initially you will be paid Rs 8000/- per month and it can be increased to Rs 15000/- based on your performance.
Interested candidates do please send your resume along with a 200 word article on "Pros and Cons of using Mobiles" to samrat(at)samrathacks(dot)com.
Thanks,
Samrat
Written on Tuesday, October 09, 2007 by SamratJobs
Dell Intrnational Pvt Ltd
Filed Under:
BPO jobs,
Dell,
fresher jobs,
freshers jobs
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