Urgent openings for "TECHNICAL SUPPORT EXPERT" at DELL, Cont: Vijay Kumar D, 9866208999
About Dell Worldwide
One of the world?s largest PC manufacturers
Rated among the most admired companies in the world
Ranked No.25 on the Fortune 500
Pioneer of the Direct Selling Model and a premier provider of technology products and services.
Principal accountabilities :
Provide first-level technical support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have technical issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, troubleshooting procedures. Provide Dell Solution Network feedback at all times
Experience : 0 - 3 years
Education : Any graduate
Job Category: Call Centre, BPO, Customer Service
Job Location : Hyderabad
Key Skills: "Excellent comm skills","Willing to work at Night Shift"
Job Ref code: "Technical Support Expert"
Industry: IT/ Computers - Hardware
Role: • Technical Support Executive ( voice) • Customer Service Executive (Voice)
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2 Responses to "DELL Recruits Fresh Graduates"
April 26, 2008 8:51 AM
sir i am a network engineer currently working at layer2 switch ,i have knoweldge of
Internetworking, Internet protocols, I P routing, Layer 2 switching, VLANS, Access Lists, WAN.
• Installation and maintenance of windows NT server 4.0
• Support in computer network on Windows NT and 2000.
• Internetworking with TCP/IP windows NT4.0.
• Installed and implemented protocol TCP/IP.
• Complete troubleshooting skill on Windows NT.
• Versatile knowledge in installing and configuring CISCO Routers, Switches and Hubs.
April 26, 2008 8:53 AM
if you wanna contact me plz visit on mah.huda@gmail.com,
09990756184
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